Privacy Policy

Privacy Policy

Last updated: June 12, 2026

1. Who We Are

This Privacy Policy describes how FreeHannibal LLC ("we", "us", "our"), a Delaware limited liability company, collects, uses, and protects your personal information when you visit https://polocom.store (the "Website") or purchase our digital products.

Data Controller: FreeHannibal LLC Contact: contact@polocom.store Registered Agent: Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA

2. Information We Collect

Information you provide directly:

  • Order information: name, email address, billing address, country, and phone number (if provided);
  • Payment information: processed securely by our third-party payment processors — we never store full card numbers;
  • Account information: if you create an account, your login credentials and purchase history;
  • Communications: messages you send us via email, contact forms, or chat.

Information collected automatically:

  • Device and usage data: IP address, browser type, operating system, pages visited, time spent, and referral source;
  • Cookies and similar technologies: see our Cookie Policy for details.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders, including sending download links and access credentials;
  • Send transactional emails (order confirmations, receipts, delivery notifications);
  • Provide customer support and respond to your inquiries;
  • Prevent fraud and secure our Website and payment systems;
  • Comply with legal obligations (tax, accounting, consumer protection);
  • Send marketing emails only if you have opted in — you can unsubscribe at any time via the link in each email;
  • Analyze Website usage to improve our products and user experience.

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your data on the following legal bases:

  • Performance of a contract: to process your order and deliver your digital products;
  • Legitimate interests: fraud prevention, Website security, and analytics;
  • Consent: marketing communications and non-essential cookies;
  • Legal obligation: record-keeping required by tax and commercial law.

5. Sharing Your Information

We do not sell your personal information. We share it only with:

  • Payment processors to complete transactions;
  • E-commerce and email platforms (e.g., our store hosting provider and email delivery services) to operate the Store and deliver products;
  • Analytics providers to understand Website usage;
  • Legal authorities when required by law, court order, or to protect our legal rights.

All service providers are contractually required to protect your data and use it only for the services they provide to us.

6. International Data Transfers

We operate internationally, and your information may be transferred to and processed in the United States and other countries. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for transfers of EEA/UK data.

7. Data Retention

We retain order and transaction records for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations (typically 7 years for tax and accounting records). Marketing data is retained until you unsubscribe or request deletion.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you;
  • Correct inaccurate or incomplete data;
  • Delete your personal data ("right to be forgotten");
  • Restrict or object to certain processing;
  • Data portability — receive your data in a structured, machine-readable format;
  • Withdraw consent at any time, without affecting prior processing;
  • Lodge a complaint with your local data protection authority.

California residents (CCPA/CPRA): you have the right to know what personal information we collect, request deletion, correct inaccurate information, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information as defined by the CCPA. We will not discriminate against you for exercising your rights.

To exercise any of these rights, contact us at contact@polocom.store. We will respond within the timeframe required by applicable law (generally 30 days under GDPR, 45 days under CCPA).

9. Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption in transit (SSL/TLS), access controls, and secure third-party processors. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Website and Products are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us and we will delete it.

11. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes may be communicated by email or Website notice.

13. Contact Us

For privacy questions or to exercise your rights:

FreeHannibal LLC Email: contact@polocom.store Registered Agent: Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA