Contact Us

Last updated: June 12, 2026

We're here to help. If you have a question about an order, a product, a refund, or anything else, reach out and our team will get back to you as soon as possible.

Get in Touch

Email: contact@polocom.store Phone: +1 360-926-0650 WhatsApp: +1 360-926-0650 — Message us on WhatsApp

Support Hours

Monday – Friday, 9:00 AM – 6:00 PM (EST) We aim to respond to all messages within 24 hours on business days.

What We Can Help With

• Order and delivery questions
• Download or access issues
• Refund requests (see our Refund Policy)
• Product questions before you buy
• General inquiries

Mailing Address

FreeHannibal LLC c/o Harvard Business Services, Inc. 16192 Coastal Highway Lewes, Delaware 19958 County of Sussex, USA

Before You Contact Us

If you haven't received your product, please first check your spam/junk folder and confirm the email address you used at checkout — this resolves most delivery issues instantly. Still need help? Email us with your order number and we'll sort it out right away.